CUSTOMER SERVICE
We're Here to Help
At MaxxShop, we want your shopping experience to be as simple and convenient as possible. Whether you have a question about a product, need help with an order, want to check shipping information, or need assistance with a return or refund, our customer service team is here to help.
How Can We Help?
Questions About Products
Need more information about a product before placing your order? Contact us and we'll help with the information available for the product you're interested in.
Order Assistance
Have a question about an order you've already placed? Send us your order information so we can better assist you.
Shipping & Delivery
Questions about your shipment, delivery status, or tracking? Contact us and we'll help you with your order.
Returns & Refunds
Need assistance with a return or refund? Our team can help you understand the applicable process and next steps.
Something Wrong With Your Order?
If your order arrives damaged, defective, or different from what you purchased, please contact us so we can review the situation and determine the appropriate next step.
REPRESENTATIVES AND
ADVISORS ARE AVAILABLE
The easiest way to reach our customer service team is by email:
contact@themaxxshop.com
When contacting us about an existing order, please include your order number whenever possible. This helps us locate your purchase and assist you more efficiently.
Before contacting us
For questions about a purchase, having the following information available can help:
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Order number;
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Name used when placing the order;
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Email address used for the purchase;
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Description of your question or issue;
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Photos, when relevant to a damaged, defective, or incorrect product.
WE'RE HAPPY TO HELP
Your questions, concerns and feedback are important to us.
Have a question? Contact MaxxShop today.