SHIPPING & RETURNS
SHIPPING POLICY
Last updated: August 21, 2026
MaxxShop currently sells to addresses within the United States.
Processing
Orders will be processed according to the conditions presented at checkout.
Processing time may vary depending on the product and will be disclosed when applicable. We will not publish an artificial number of days while you have not yet defined your operational process.
Shipping
Available shipping options and their respective costs will be presented during checkout.
The estimated delivery time may vary depending on:
• Destination address;
• Shipping method;
• Product availability;
• Order processing;
• Transportation-related circumstances.
Delays
Although we work to meet the stated timeframes, certain circumstances may affect delivery. If MaxxShop is unable to ship the order within the promised timeframe, the applicable options will be provided in accordance with the law. The FTC states that online sellers must have a reasonable basis for any advertised shipping times.
Incorrect address
The customer is responsible for providing a correct and complete shipping address.
If an order cannot be delivered due to incorrect information provided by the customer, please contact us so we can evaluate the available options.
Lost orders
If tracking shows an issue or the order is not received within the expected timeframe, please contact:
We will investigate the matter based on the information available.
RETURN & REFUND POLICY
Last updated: August 21, 2026
At MaxxShop, we want your shopping experience to be simple and transparent.
For this reason, we offer a 30-day period to request a return, subject to the conditions below.
Return period
You may request a return within 30 days after receiving the product.
After this period, we cannot guarantee acceptance of the request, except where another right is required by applicable law.
Return conditions
For a return to be accepted, the product must generally:
• Be in suitable condition for return;
• Show no signs of use beyond what is necessary to inspect the product;
• Be returned with its accompanying components;
• Be properly packaged for shipping.
Some products may be subject to specific return conditions due to their nature.
How to request a return
Before sending any product back, please contact us:
contact@themaxxshop.com
Please provide:
• Order number;
• Name used for the purchase;
• Product you wish to return;
• Reason for the return.
MaxxShop will provide the applicable return instructions.
Do not send products to an address found on another page or source without first receiving instructions from us.
Damaged or defective products
If the product arrives damaged, is defective, or does not match the order placed, please contact us before initiating the return. When requested, send photographs that allow us to assess the issue. Depending on the situation, we may offer an appropriate solution, which may include replacement, return, or refund, as applicable.
Incorrect products
If you receive a product different from the one you purchased, please contact us.
We will review the order and provide the necessary instructions to resolve the issue.
Return costs
For returns resulting from buyer’s remorse or a change of preference, the return shipping cost may be the customer’s responsibility. When a return occurs due to a defective, damaged, or incorrectly shipped product, MaxxShop will review the case and provide the applicable instructions. Responsibility for return shipping costs may also vary according to applicable law.
Refund
After the returned product is received and reviewed, MaxxShop will process the refund once the return is approved. The refund will be issued using, whenever possible, the same payment method used for the purchase. The time required for the amount to appear in the customer’s account may vary depending on the bank, card, or payment provider.
Partial refunds
When applicable, MaxxShop may assess the possibility of a partial refund when a returned product shows a reduction in value resulting from use or from a condition that does not comply with the return requirements, to the extent permitted by applicable law.
Orders not received
If your order does not arrive within the stated timeframe, please contact:
MaxxShop will investigate the situation and provide the applicable options.
U.S. federal law establishes specific rules for online orders that are not shipped within the promised timeframe or within the standard applicable timeframe.
Items that cannot be returned
We do not maintain a specific list of “non-returnable” products due to the wide variety of products offered on the site, which may vary depending on demand and inventory.
Certain types of merchandise may be subject to specific return rules, which will be disclosed at the time of purchase together with the product information and specifications.